At Isma Jewellery, we take pride in providing our customers with quality products and excellent customer service. We strive to ensure that our customers are satisfied with their purchases, and we stand behind the products that we offer.

 

Exchange Policy

Products are eligible for exchange if they meet the following criteria:

The product is in its original condition, including all tags, labels, and packaging.

The product has not been used, washed, or damaged.

The product is eligible for exchange within 3 days from the date of delivery.

Make-to-Order Products:

Our make-to-order products are pre-orders, and it takes a minimum of 2 to 3 weeks for an order to be ready. Payment for pre-order products is required in advance.

Damage or Fault in Product:

If the product is damaged or has any fault or difference, Isma Jewellery will be responsible for exchanging the product.

Exchange of Items:

Customers who wish to exchange items for another (e.g., bangle size or design) will have to pay a delivery charge of RS200/-. Customers are advised to check the product description and size guide carefully before placing the order to avoid any inconvenience.

 

Cancellation and Change of Orders

Customers can cancel or change their orders within two hours of order submission. After that, no requests for cancellation or changes will be entertained.

Customers are advised to receive their orders at any cost once the order has been placed and payment has been made.

 

Incomplete Address

Customers should provide a complete and proper address with their respective house number, block number, street number, or nearest famous landmark to receive their parcel at their doorstep. Orders with incomplete, unusual, or empty addresses will be cancelled immediately.

 

Refund and Return Policy

We strictly follow a No Refund and No Return Policy. Customers are advised to check the product description and size guide carefully before placing the order to avoid any inconvenience.

 

Changing or Refund of Sale Items

Stock clearance sale item cannot be exchanged or refunded.

 

Final Decision

Isma Jewellery reserves the right to make the final decision regarding exchanges based on the condition of the returned item and adherence to the exchange policy.

 

Contact Information

Office Address:
Office # 15 3RD Floor Hussain Center, Marriot Road, karachi, Pakistan.

Contact:
0334 8861208